Contact Us

In person assistance is available by appointment only. Please email us at with your name, telephone number and what type of assistance is needed. Someone from our office will contact you within two business days.


Please send all postal mail to:
Virginia Victims Fund
PO Box 26927
Richmond VA 23261


To contact us by phone: 1-800-552-4007
Customer service is available via phone from 8:30am until 4:45pm, Monday through Friday with the exception of state and federal holidays. If you are calling to ask specific questions about a claim, please have the claim number available when you call.

Please allow 2 business days for a return call when leaving a voicemail.


To submit claim documentation:
Fax: 804-823-6905

Please allow 2 business days to confirm receipt of documents.
Please keep your fax confirmation page for your records.
Please Note: We do not provide claim status via email. Please call our office at the number above to inquire about claim status. **This is not applicable to medical providers.


To reach the Crime Victim Ombudsman:
Toll-Free Line: (800) 552-4007
This is not a hotline. If you need emergency assistance, dial 911.


Mail: Virginia Victims Fund, PO Box 26927, Richmond VA, 23261

Please allow 30 business days for a response to your request.


For assistance with WebFile or to request Trainings:

Please provide a description of the request/issue and a screenshot of any error message received.


To reach the SAFE Payment Program:
Fax: 804-823-6907


For technical questions or difficulties with the website: